Other Terms & Conditions

Refund Policy for PURCLive India Private Limited:

• We strive to ensure complete satisfaction of our clients with our training and holistic wellness services. However, if you are not satisfied with our services, we offer a refund under the following circumstances:
• If you have made a payment for our services and then decide not to avail of them, you are entitled to a full refund provided you cancel your booking at least 36 hours before the scheduled date and time of the service. In case of cancellations for a ‘same day appointment’, no refund will be provided.
• If you are not satisfied with the quality of our service, you can request a refund within 7 days of completion of the service. We will review your request and if we find it to be valid, we will issue a refund.
• In case of cancellation of a service due to unforeseen circumstances such as natural disasters or other uncontrollable events, we will refund the full amount paid by you for the service.
• To request a refund, please contact us at info@purclive.in within the stipulated time frame mentioned above. We may require additional information from you to process your refund request.
• Please note that the refund will be made through the same payment method used for the original transaction. The processing time for the refund may vary depending on the payment method and bank involved.
• We reserve the right to modify this refund policy at any time without prior notice.

Copyright Policy for PURCLive India Private Limited:

• We at PURCLive India Private Limited respect the intellectual property rights of others and expect our users and clients to do the same. We take copyright infringement seriously and have established the following policy to address it:
• We own the copyright to all our training and holistic wellness material, including written content, images, graphics, videos, and audio recordings, unless otherwise specified.
• Our clients are not permitted to reproduce, distribute, or use any of our copyrighted material without prior written permission from us.
• We respect the intellectual property rights of third parties and require our clients to do the same. If you believe that any material on our website or in our services infringes on your copyright, please notify us immediately at info@purclive.in with the following information:

       Your name, address, and contact information

• A description of the copyrighted work that you claim has been infringed
• The location of the infringing material on our website or in our services
• A statement that you have a good faith belief that the use of the copyrighted material is not authorized by the copyright owner, its agent, or the law
• A statement that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf
• Upon receipt of a valid copyright infringement notice, we will promptly remove or disable access to the infringing material.
• We reserve the right to terminate the accounts of users who repeatedly infringe on others’ copyrights.
• We may modify this Copyright Policy at any time without prior notice.
• If you have any questions or concerns about our Copyright Policy, please contact us at info@purclive.in.

Accessibility Policy for PURCLive India Private Limited:

• We at PURCLive India Private Limited are committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we have established the following policy to guide our efforts:
• We will provide alternative text descriptions for all non-text content, such as images and videos, to ensure that individuals using screen readers can access the content.
• We will ensure that all website functionality is available through a keyboard interface, so individuals who cannot use a mouse can still navigate the site.
• We will use clear and concise language to make our website and services easy to understand for everyone, including those with cognitive disabilities.
• We will ensure that all forms and documents are accessible and usable by individuals who use assistive technologies, such as screen readers and braille displays.
• We will strive to ensure that all website and service updates and enhancements continue to comply with accessibility standards.
• We will train our staff on accessibility best practices to ensure that we can provide support to individuals with disabilities.
• We will provide an accessibility statement on our website that describes our commitment to accessibility and provides information on how to report accessibility issues.
• We will work to continuously improve our accessibility practices and welcome feedback from our clients and users on how we can improve.
• If you have any questions or concerns about our Accessibility Policy or would like to report an accessibility issue, please contact us at info@purclive.in.

Security Policy for PURCLive India Private Limited:

• At PURCLive, we are committed to ensuring the highest level of security and privacy for our clients’ information. This Security Policy outlines our procedures for protecting the confidentiality, integrity, and availability of information assets in our possession or control.
• Confidentiality:

1. All personal and sensitive information collected from our clients is kept strictly confidential and is only accessed by authorized personnel on a need-to-know basis.
2. Access to personal information is granted only to employees who require it to provide services to the client.
3. All our employees are trained in data security and sign confidentiality agreements.

• Integrity:

1. We take all reasonable measures to ensure the accuracy, completeness, and reliability of the information we collect.
2. We have implemented procedures to ensure that all personal information collected from our clients is accurate, relevant, and up-to-date.
3. We use secure methods to store and transmit information to prevent unauthorized access or alteration.

• Availability:

1. We have implemented procedures to ensure the availability of our services to our clients.
2. We have redundancy and backup systems in place to ensure that we can recover from any disaster or system failure.
3. We monitor our systems and infrastructure regularly to ensure that they are functioning optimally.

• Information Security:

1. We use industry-standard encryption and security protocols to protect our clients’ data from unauthorized access.
2. We use secure authentication mechanisms to prevent unauthorized access to our systems.
3. We maintain a security incident response plan and conduct regular security audits to identify and mitigate risks.

• Compliance:

1. We comply with all applicable laws and regulations related to data security and privacy.
2. We have implemented procedures to ensure compliance with all data protection regulations, as per the law of the land.
3. We undergo regular audits to ensure that we are maintaining our security standards and complying with applicable regulations.

At PURCLive, we are committed to maintaining the highest level of security and privacy for our clients. We will continue to assess and improve our security measures to ensure the confidentiality, integrity, and availability of our clients’ information.

Complaints Policy for PURCLive India Private Limited:

• At PURCLive India Private Limited, we strive to provide high-quality training and holistic wellness services to our clients. However, we understand that sometimes things may not go as planned, and our clients may need to raise a concern or complaint. We take complaints seriously and are committed to resolving them in a prompt and fair manner.
• If you have a complaint about any of our services or the conduct of our team members, please follow the process outlined below:
• Informal resolution: In the first instance, please try to resolve the issue informally with the team member concerned or their supervisor. Many complaints can be resolved quickly and easily through informal discussion.
• Formal complaint: If you are unable to resolve the issue informally, you may make a formal complaint in writing by emailing us at info@purclive.in. Please provide as much information as possible, including:
• Your name and contact details
• The nature of the complaint
• The date and time of the incident
• The names of any team members involved
• Any supporting documentation or evidence
• Acknowledgement: We will acknowledge your complaint within 2 business days of receipt.
• Investigation: We will investigate your complaint thoroughly and impartially. This may involve speaking with you and any team members involved and reviewing any relevant documentation.
• Resolution: We will aim to resolve your complaint within 10 business days of receipt. If we are unable to resolve your complaint within this timeframe, we will provide you with regular updates on our progress.
• Escalation: If you are not satisfied with our response, you may escalate your complaint to the Director of PURCLive India Private Limited by emailing director@purclive.in.
• We take all complaints seriously and will use them to improve our services and processes. We are committed to providing a fair, transparent, and responsive complaints process, and we thank you for bringing any issues to our attention.

Social Media Policy for PURCLive India Private Limited:

• Purpose:

PURCLive India Private Limited recognizes the importance of social media in communicating with our clients and customers. The purpose of this social media policy is to provide guidelines for the use of social media in a professional and responsible manner.

• Scope:

This policy applies to all employees, contractors, and agents of PURCLive India Private Limited who use social media in any form, including but not limited to, social networking sites, blogs, forums, wikis, podcasts, video-sharing sites, and instant messaging.

• Guidelines:

1. Be respectful and professional: Employees should represent PURCLive India Private Limited in a respectful and professional manner. Avoid negative or derogatory comments about competitors, clients, customers, or other employees.
2. Be transparent: Employees must disclose their affiliation with PURCLive India Private Limited when posting about the company or its products or services.
3. Protect confidential information: Employees must not share confidential information about PURCLive India Private Limited, its clients, or customers on social media.
4. Be accurate and honest: Employees must ensure that any information shared on social media about PURCLive India Private Limited or its products and services is accurate and truthful.
5. Be responsible: Employees must use good judgment and discretion when using social media. Avoid engaging in behavior that could reflect negatively on the company or its reputation.
6. Personal use: Personal use of social media is allowed but employees should avoid posting content that could reflect negatively on the company or violate the company’s policies or values.

• Consequences:

Violation of this policy may result in disciplinary action, up to and including termination of employment or contract.

• Review:

This policy will be reviewed regularly to ensure it is up to date and in line with the company’s values and objectives.

• By following these guidelines, employees can use social media in a professional and responsible manner while representing PURCLive India Private Limited.